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1. Scope of Policy

This exchange policy applies to all furniture and related accessories sold to U.S. customers on the MODERN DREAMER LLC website.

2. Exchange Period

Customers may request an exchange within 14 days of receiving the product if they are not satisfied, with no reason required.

3. Exchange Conditions

Products requested for exchange must be brand-new and unused and must not affect their resale, including complete original packaging, accessories, and manuals.

4. Exchange Request Process

Customers must submit an exchange request to MODERN DREAMER LLC via email and provide their order number.

5. Exchange Confirmation

MODERN DREAMER LLC will confirm within 24 hours of receiving the request whether the exchange can be processed and provide the customer with detailed instructions and important notes.

6. Exchange Shipping Address

Please send the product for exchange to:
7619 Hollington Place, Lake Worth, FL 33467, United States

7. Shipping Costs

All shipping costs for exchanges are fully covered by MODERN DREAMER LLC. Customers do not need to pay any additional fees. We will provide you with a prepaid shipping label for the exchange return.

8. Product Inspection

Upon receiving the exchanged product, MODERN DREAMER LLC will inspect it to ensure it meets the exchange conditions (brand-new and unused, complete original packaging and accessories).

9. Exchange Processing

Products that meet the conditions will be replaced as soon as possible, typically within 2 business days.

10. Products Not Meeting Conditions

If a product does not meet the exchange conditions, MODERN DREAMER LLC will contact the customer to explain the situation and arrange for the product to be returned or reject the exchange.

11. Customer Support

Customers can contact the MODERN DREAMER LLC support team via email or phone during the exchange process to receive guidance or assistance.

12. Changes and Updates

MODERN DREAMER LLC reserves the right to modify this exchange policy. Updates will be announced on the website or sent via email to customers.

13. Company Information

This website is owned by MODERN DREAMER LLC

Company Name: MODERN DREAMER LLC

Address: 7619 Hollington Place, Lake Worth, FL 33467, United States

EIN: 87-3402325

Phone: +1 (850) 355-2669

Email: info@moderndreamerllc.com

Opening Hours: Monday to Friday, 8:00 AM-6:00 PM (Eastern Time)

Please contact us via email - we will respond within 24 hours.

1. Scope of Policy

This cancellation policy applies to furniture and home goods, including related accessories, sold by MODERN DREAMER LLC online store to customers within the United States. By browsing or placing an order, customers agree to comply with this policy.

2. Pro-Shipment Cancellation Rules

Customers can apply for order cancellation at any time after payment confirmation before the order is shipped. No cancellation reason is required. Once the pro-shipment cancellation request is confirmed and approved, we will process a full refund directly via the original payment method without requiring product return or any shipping fees.

3. Post-Shipment Cancellation Rules

If the order has been shipped out, direct cancellation and refund without return is not supported. Customers who still need to cancel the order must wait until the products are delivered and return the goods back to us. All cancellation-related return applications must be submitted within 14 days after receiving the products without providing any reason.

4. Applicable Customers

This policy applies to all individual consumers. Cancellations for business or commercial customers must be confirmed separately with customer service.

5. Cancellation Conditions

Products for post-shipment cancellation-related return must be in brand-new, unused condition, suitable for resale, and include all original packaging, accessories, and manuals.

6. Overview of Cancellation Process

Customers must submit a cancellation request to MODERN DREAMER LLC via email, including the order number and product details.

7. Cancellation Email Address

Please send cancellation requests to: info@moderndreamerllc.com. We will confirm receipt of your request within 24 hours.

8. Review and Confirmation

Upon receiving the request, MODERN DREAMER LLC will verify the product condition and send a cancellation confirmation email once the criteria are met.

9. Refund Processing

After cancellation confirmation, the payment will be refunded to the original payment method. Refunds are typically processed within 2 business days of confirmation.

10. Return Shipping Costs

Return shipping costs are covered by MODERN DREAMER LLC. Customers do not need to pay for shipping themselves. We will provide you with a prepaid shipping label for the return.

11. Return Address

Please return products to:
7619 Hollington Place, Lake Worth, FL 33467, United States

12. Exceptional Cases

If a product is damaged during transit or fails verification, MODERN DREAMER LLC will contact the customer to agree on a resolution.

13. Contact Information

For any cancellation-related inquiries, customers may contact us via:

Phone: +1 (850) 355-2669

Email: info@moderndreamerllc.com

We commit to responding within 24 hours.

14. Governing Law

This policy and customer cancellations are governed by applicable U.S. consumer protection laws.

15. Transparency of Information

All cancellation requests and processes are confirmed via email, ensuring customers are informed of every step and the refund status.

16. Recordkeeping and Archiving

MODERN DREAMER LLC will retain records of all cancellations and related communications for future reference and service improvement.

17. Company Information

This website is owned by MODERN DREAMER LLC

Company Name: MODERN DREAMER LLC
Address: 7619 Hollington Place, Lake Worth, FL 33467, United States
EIN: 87-3402325
Phone: +1 (850) 355-2669
Email: info@moderndreamerllc.com
Opening Hours: Monday to Friday, 8:00 AM-6:00 PM (Eastern Time)
Please contact us via email - we will respond within 24 hours.