1. Scope of Policy
This FAQ applies to MODERN DREAMER LLC online store sales of furniture and home products, including accessories, to customers within the United States. By browsing or placing an order, customers agree to comply with this policy and related terms.
2. Order Processing and Shipping
All orders are processed and prepared for shipment within 1-3 business days after payment confirmation. Shipments use reliable carriers to ensure timely delivery.
3. Shipping Policy
Orders of $105 or more qualify for free shipping.
Orders under $105 require a $10 shipping fee.
Shipping costs include transportation and packaging and are managed by MODERN DREAMER LLC.
4. Receiving Orders
Upon receipt, customers should check the packaging and product condition. If there is any damage or missing parts, please contact customer service immediately.
5. 14-Day No-Reason Return Policy
Customers may request a return and refund within 14 days of receiving the product if they are not satisfied. No reason is required, but products must meet return conditions. Please refer to our Return policy for details.
6. Return Conditions
Returned products must remain in brand-new and unused original condition. There should be no damage, contamination, or impact on resale. All original packaging, accessories, and manuals must be included.
7. Return Shipping
Return shipping costs are covered by MODERN DREAMER LLC. Customers may use prepaid shipping labels or designated carriers to return items to ensure smooth processing.
8. Order Processing and Delivery Time
Orders are typically processed within 1-3 business days. Delivery usually takes 4-7 calendar days. During peak seasons or holidays, delivery may take slightly longer.
9. Refund Method and Timing
Refunds will be returned using the customer’s original payment method. Refunds are processed within 2 business days after receiving the returned item.
10. Exchange Policy
Customers may request an exchange within 14 days of receiving the product. Exchanged items must meet return conditions: brand-new and unused original condition, no damage or contamination. Please refer to our Exchange policy for details.
11. Payment Methods and Security
We accept Visa and MasterCard. All payments are processed through secure, encrypted third-party platforms. Sensitive information, such as card numbers or CVV codes, is never stored.
12. Delivery Coverage
Our delivery service currently covers all areas within the United States.
13. 2-Year Warranty
MODERN DREAMER LLC provides a 2-year limited warranty, covering manufacturing defects and material issues. If a problem occurs within the warranty period, contact customer service for repair or replacement support.
14. Customer Service and Contact Information
Company Name: MODERN DREAMER LLC
Address: 7619 Hollington Place, Lake Worth, FL 33467, United States
EIN: 87-3402325
Phone: +1 (850) 355-2669
Email: info@moderndreamerllc.com
Opening Hours: Monday to Friday, 8:00 AM-6:00 PM (Eastern Time)
Email inquiries will be responded to within 24 hours.