1. Scope of Policy
This cancellation policy applies to furniture and home goods, including related accessories, sold by MODERN DREAMER LLC online store to customers within the United States. By browsing or placing an order, customers agree to comply with this policy.
2. Pro-Shipment Cancellation Rules
Customers can apply for order cancellation at any time after payment confirmation before the order is shipped. No cancellation reason is required. Once the pro-shipment cancellation request is confirmed and approved, we will process a full refund directly via the original payment method without requiring product return or any shipping fees.
3. Post-Shipment Cancellation Rules
If the order has been shipped out, direct cancellation and refund without return is not supported. Customers who still need to cancel the order must wait until the products are delivered and return the goods back to us. All cancellation-related return applications must be submitted within 14 days after receiving the products without providing any reason.
4. Applicable Customers
This policy applies to all individual consumers. Cancellations for business or commercial customers must be confirmed separately with customer service.
5. Cancellation Conditions
Products for post-shipment cancellation-related return must be in brand-new, unused condition, suitable for resale, and include all original packaging, accessories, and manuals.
6. Overview of Cancellation Process
Customers must submit a cancellation request to MODERN DREAMER LLC via email, including the order number and product details.
7. Cancellation Email Address
Please send cancellation requests to: info@moderndreamerllc.com. We will confirm receipt of your request within 24 hours.
8. Review and Confirmation
Upon receiving the request, MODERN DREAMER LLC will verify the product condition and send a cancellation confirmation email once the criteria are met.
9. Refund Processing
After cancellation confirmation, the payment will be refunded to the original payment method. Refunds are typically processed within 2 business days of confirmation.
10. Return Shipping Costs
Return shipping costs are covered by MODERN DREAMER LLC. Customers do not need to pay for shipping themselves.
11. Return Address
Please return products to:
7619 Hollington Place, Lake Worth, FL 33467, United States
12. Exceptional Cases
If a product is damaged during transit or fails verification, MODERN DREAMER LLC will contact the customer to agree on a resolution.
13. Contact Information
For any cancellation-related inquiries, customers may contact us via:
Phone: +1 (850) 355-2669
Email: info@moderndreamerllc.com
We commit to responding within 24 hours.
14. Governing Law
This policy and customer cancellations are governed by applicable U.S. consumer protection laws.
15. Transparency of Information
All cancellation requests and processes are confirmed via email, ensuring customers are informed of every step and the refund status.
16. Recordkeeping and Archiving
MODERN DREAMER LLC will retain records of all cancellations and related communications for future reference and service improvement.
17. Company Information
This website is owned by MODERN DREAMER LLC
Company Name: MODERN DREAMER LLC
Address: 7619 Hollington Place, Lake Worth, FL 33467, United States
EIN: 87-3402325
Phone: +1 (850) 355-2669
Email: info@moderndreamerllc.com
Opening Hours: Monday to Friday, 8:00 AM-6:00 PM (Eastern Time)
Please contact us via email - we will respond within 24 hours.